Last Updated: August 6, 2026
1. Introduction
JunkGurus (“we,” “our,” or “us”) provides a platform connecting customers with service providers (“Gurus”) for junk removal and related services through our website and mobile applications (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.
2. Information We Collect
Personal Information
We may collect:
- Name
- Email address
- Phone number
- Service address
- Account credentials
Service Information
- Job requests and service details
- Booking history
- Communication between Customers and Gurus
3. Photos and Media
We collect photos uploaded by users for:
- Job estimation
- Service verification
- Before and after documentation
Photos may be visible to:
- Customers
- Assigned Gurus
- Internal support team (for dispute handling)
We do not use uploaded photos for unrelated purposes such as advertising.
4. Location Data
Customer Location
Customer location is used only to:
- Determine the service address
- Calculate approximate distance between customers and nearby Gurus
- Assist in job assignment and navigation
Customer location:
- Is typically provided through manual address entry or optional device location.
- Is not used for continuous or real-time tracking.
- Is not shared as live location data.
Guru Location
Location data is collected from Guru accounts:
- When the app is actively in use.
- When the app is running in the background during active jobs.
Location data is not collected when the app is fully closed or terminated.
Guru location is used for:
- Assigning nearby jobs
- Navigation
- Providing real-time tracking visible to customers during active jobs
Location Sharing
- Customer service addresses are shared with assigned Gurus to complete requested services.
- Guru location may be shared with customers only during active jobs for real-time tracking.
5. Device and Usage Information
We may automatically collect:
- Device type and operating system
- App version
- Usage logs
- Crash reports
6. App Permissions
Camera & Photos
Used to capture and upload job-related images.
Location (Foreground & Background)
Used for:
- Job assignment
- Navigation
- Real-time tracking during active jobs, including when the Guru app is minimized.
Notifications
Used to send:
- Job alerts
- Status updates
- Important service communications
Users can manage app permissions through their device settings.
7. How We Use Information
We use collected information to:
- Provide and manage our Services
- Match Customers with Gurus
- Enable job tracking
- Process payments
- Improve platform performance
- Provide customer support
- Prevent fraud and misuse
8. Payments
Payments are processed through trusted third-party providers such as Stripe.
- We do not store or process payment card details.
- Payment information is securely handled by the payment provider.
9. Third-Party Services
We may use third-party providers for:
- Authentication
- Notifications
- Analytics
- Hosting
- Mapping and navigation
These providers may process information only as necessary to perform their services.
10. Data Sharing
Between Users
- Customers and Gurus share job-related information required to complete services.
Service Providers
- Payment processors
- Cloud infrastructure providers
- Analytics providers
Legal Authorities
- When required by law or legal process.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
11. Data Retention
We retain information only as long as necessary.
- Account data: Until a deletion request is processed.
- Job history: For operational and legal purposes.
- Photos: For verification and dispute resolution.
12. Account Deletion
Users may request account deletion by contacting:
support@junkgurus.us
Upon deletion:
- Personal information will be removed where applicable.
- Certain records may be retained for legal compliance, financial reporting, and fraud prevention.
13. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your data.
- Withdraw consent where applicable.
14. Children’s Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
15. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.
16. Cookies and Tracking
Our website may use cookies for:
- Session management
- Analytics
- Performance improvement
17. International Data Processing
Your information may be processed and stored in countries outside your place of residence, including the United States.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
19. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Junk in the Truck, LLC
Email: support@junkgurus.us
